Yes, we offer comprehensive OEM and ODM services:

- **Custom Colors**: Match any RAL/Pantone color for ceramic and hardware finishes
- **Custom Branding**: Logo printing/engraving on products and packaging
- **Custom Packaging**: Design your own packaging with your brand identity
- **Custom Designs**: Modify existing designs or develop new products
- **Custom Specifications**: Adjust dimensions, features, and materials

We have an experienced R&D team that can bring your product ideas to life. Typical OEM project timeline is 30-60 days from design approval to production.

Standard production lead times:

- **Stock Products**: 7-15 days from order confirmation
- **Standard Production Orders**: 25-35 days
- **OEM/ODM Orders**: 35-60 days (depending on customization complexity)

Lead times may vary during peak seasons (typically September-December and March-May). We recommend placing orders 2-3 months before your required delivery date. Rush orders may be accommodated at additional cost.

Our standard MOQ varies by product category:

- **Toilets**: 50 units per model
- **Shower Rooms**: 20 units per model
- **Bathroom Cabinets**: 30 units per model
- **Accessories**: 100 units per model

For mixed container orders, we offer flexible MOQ arrangements. Contact our sales team to discuss your specific requirements. For OEM/ODM projects, higher MOQs apply depending on customization level.

We provide product samples for quality evaluation:

1. **Stock Samples**: Available for immediate dispatch, charged at ex-factory price
2. **Custom Samples**: For OEM projects, sample development takes 15-30 days

Sample shipping costs are paid by the buyer. We can arrange shipping via DHL, FedEx, or UPS. Sample costs can be refunded against your first bulk order (conditions apply).

To request samples, contact our sales team with the model numbers you are interested in.

We accept the following payment methods:

- **T/T (Telegraphic Transfer)**: 30% deposit, 70% balance before shipment (standard)
- **L/C (Letter of Credit)**: At sight or 30/60/90 days (for established relationships)
- **Western Union**: For sample orders only

For first-time orders, we recommend T/T payment. After establishing a relationship, we can offer more flexible terms. All prices are quoted in USD or EUR. We can also work with RMB for domestic transactions.

Quality is our top priority. Our quality assurance process includes:

1. **Raw Material Inspection**: All ceramic materials, hardware, and components checked before production
2. **In-Process QC**: Multiple checkpoints during manufacturing
3. **Final Inspection**: 100% visual inspection + random sampling for functional testing
4. **Third-Party Inspection**: SGS, Bureau Veritas, TÜV inspection available on request
5. **Pre-Shipment Inspection**: Final check before container loading

We are ISO 9001:2015 certified and hold CE, WaterMark, CUPC, and SASO certifications. Each shipment includes a detailed QC report. We also welcome customer visits to our factory for pre-production and pre-shipment inspections.

Our warranty coverage varies by product:

- **Ceramic Sanitary Ware (Toilets, Basins)**: 5-10 years on ceramic body
- **Shower Enclosures**: 10 years on glass and aluminum profiles
- **Bathroom Cabinets**: 5 years on cabinet body
- **Electronic Products (Smart Toilets, Bidet Seats)**: 2-3 years
- **Faucets & Hardware**: 5-10 years on brass body

Warranty covers manufacturing defects. Normal wear and tear, improper installation, or misuse are not covered. We maintain spare parts inventory for all current models.

We ship worldwide via sea freight (FCL/LCL), air freight, and express courier (DHL, FedEx, UPS).

- **Sea Freight**: 25-40 days (most economical for bulk orders)
- **Air Freight**: 5-10 days
- **Express**: 3-7 days

We work with major shipping lines and can arrange door-to-door delivery. Our export team handles all documentation including certificates of origin, packing lists, and commercial invoices.